Course Reference List
Building Strong Patient Relationships
1. Simpson M, Buckman R, Stewart M, et al. Doctor-patient communication: the Toronto consensus statement. BMJ. 1991;303(6814):1385-1387. Accessed January 22, 2022.
http://www.bmj.com/content/303/6814/1385
2. Angus D, Watson B, Smith A, Gallois C, Wiles J. Visualising conversation structure across time: insights into effective doctor-patient consultations. PLoS One. 2012;7(6):e38014. Accessed January 22, 2022.
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3367908/pdf/pone.0038014.pdf
3. Levinson W, Pizzo PA. Patient-physician communication: it's about time. JAMA. 2011;305(17):1802-1803. Accessed January 22, 2022.
http://jamanetwork.com/journals/jama/article-abstract/899533
4. Schickedanz A. Of value: a discussion of cost, communication, and evidence to improve cancer care. Oncologist. 2010;15(suppl 1): 73-79. Accessed January 22, 2022.
https://academic.oup.com/oncolo/article/15/S1/73/6398970
5. Veldhuijzen W, Ram PM, van der Weijden T, Niemantsverdriet S, van der Vleuten CPM. Characteristics of communication guidelines that facilitate or impede guideline use: a focus group study. BMC Fam Pract. 2007;8:31. Accessed January 22, 2022.
http://www.biomedcentral.com/1471-2296/8/31
6. Amin Z, Khoo HE. Basics in Medical Education. 2nd ed. London, England: World Scientific; 2009. Accessed January 22, 2022. http://books.google.com.au/books?id=xPQ8DsuiVAEC&pg=PA171&lpg=PA171&dq=%22doctors+fail+to+elicit%22&source=bl&ots=i5DJgwfLPp&sig=Au7XSFE1da9TSTbtYAHJzZsFzNk&hl=en&sa=X&ei=ZSbhUM_DH4yhigeVkoGgBA&ved=0CDwQ6AEwAw#v=onepage&q&f=false
7. Dyche L, Swiderski D. The effect of physician solicitation approaches on ability to identify patient concerns. J Gen Intern Med. 2005;20(3):267-270. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1490080/
8. Rabinowitz I, Luzzatti R, Tamir A, Reis, S. Length of patient’s monologue, rate of completion, and relation to other components of the clinical encounter: observational intervention study in primary care. BMJ. 2004;328(7438):501-502. Accessed January 22, 2022.
http://www.bmj.com/content/328/7438/501
9. Dunn N. Practical issues around putting the patient at the centre of care. J R Soc Med. 2003;96(7): 325-327. Accessed January 22, 2022.
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC539534/pdf/0960325.pdf
10. Ha JF, Longnecker N. Doctor-patient communication: a review. Ochsner J. 2010;10(1):38-43. Accessed January 22, 2022.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3096184/
11. Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons. JAMA.1997;277(7):553-559. Accessed January 22, 2022.
http://jama.jamanetwork.com/article.aspx?articleid=414233
12. Hickson GB, Federspiel CF, Pichert JW, Miller CS, Gauld-Jaeger J, Bost P. Patient complaints and malpractice risk. JAMA. 2002;287(22):2951-2957. Accessed January 22, 2022.
http://jama.jamanetwork.com/article.aspx?articleid=195008
13. Johnson LJ. Good rapport with patients helps lessen lawsuit risk. Med Econ. 2011;88(1):65. Accessed January 22, 2022.
https://www.medicaleconomics.com/view/good-rapport-patients-helps-lessen-lawsuit-risk
14. Haslam N. Humanising medical practice: the role of empathy. Med J Aust. 2007;187(7):381-382. Accessed January 22, 2022.
https://www.mja.com.au/journal/2007/187/7/humanising-medical-practice-role-empathy
15. Macmillan Publishers Limited. Macmillan dictionary. Accessed January 22, 2022.
http://www.macmillandictionary.com/dictionary/british/rapport.
16. Thomas MR, Dyrbye LN, Huntington JL, et al. How do distress and well-being relate to medical student empathy? A multicenter study. J Gen Intern Med. 2007;22(2):177-183. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1824738/pdf/11606_2006_Article_39.pdf
17. Kurtz S, Silverman J, Benson J, Draper J. Marrying content and process in clinical method teaching: enhancing the Calgary-Cambridge guides. Acad Med. 2003;78(8):802-809. Accessed January 22, 2022.
19. Makoul G. Essential elements of communication in medical encounters: the Kalamazoo consensus statement. Acad Med. 2001;76(4):390-393. Accessed January 22, 2022. http://journals.lww.com/academicmedicine/Fulltext/2001/04000/Essential_Elements_of_Communication_in_Medical.21.aspx
20. Silverman J, Kurtz S, Draper J. Skills for Communicating With Patients. 2nd ed. Abingdon, United Kingdom: Radcliffe Publishing; 2005. Accessed January 22, 2022.
21. Krell D. Physician patient rapport, Part II. OBGYN.net Publications. Accessed January 22, 2022.
https://www.dropbox.com/s/5g6aueauvsveirw/C1_Ref21_Krell_2010.pdf?dl=0
22. Rao JK, Anderson LA, Sukumar B, Beauchesne DA, Stein T, Frankel RM. Engaging communication experts in a Delphi process to identify patient behaviors that could enhance communication in medical encounters. BMC Health Serv Res. 2010;10:97. Accessed January 22, 2022. http://www.biomedcentral.com/1472-6963/10/97
23. Makoul G, Zick A, Green M. An evidence-based perspective on greetings in medical encounters. Arch Intern Med. 2007;167(11):1172-1176. Accessed January 22, 2022.
http://archinte.jamanetwork.com/article.aspx?articleid=412602
24. American College of Physicians. Patient Satisfaction Tip Book: Improving Patient Perceptions. Washington, DC: Center for Practice Improvement and Innovation, American College of Physicians; 2006. Accessed January 22, 2022.
https://www.dropbox.com/s/u17q8u19lwcl2p6/C1_Ref24_ACP_2006.pdf?dl=0
25. Bakic-Miric NM, Bakic NM. Successful doctor-patient communication and rapport building as the key skills of medical practice. Med Biol. 2008;15(2):74-79. Accessed January 22, 2022. http://facta.junis.ni.ac.rs/mab/mab200802/mab200802-08.pdf
26. Tarrant C, Windridge K, Boulton M, Baker R, Freeman G. Qualitative study of the meaning of personal care in general practice. BMJ. 2003;326(7402):1310:1-6. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC161634/
27. Bednarski M. Physician’s guide to the patient-centered interview. Published 2009. Accessed January 22, 2022.
https://www.dropbox.com/s/typwfdu7pjfeovs/C1_Ref27_Bednarski_2009.pdf?dl=0
28. Pollak KI, Arnold RM, Jeffreys AS, et al. Oncologist communication about emotion during visits with patients with advanced cancer. J Clin Oncol. 2007;25(36):5748-5752. Accessed January 22, 2022.
https://ascopubs.org/doi/10.1200/JCO.2007.12.4180
29. Johnson LJ. Sharpen communication skills to lessen lawsuit risk. Med Econ. 2011;88(2):48. Accessed January 22, 2022.
https://www.medicaleconomics.com/view/sharpen-communication-skills-lessen-lawsuit-risk
30. Hagihara A, Hamasaki T, Abe T. Association between physician explanatory behaviors and substandard care in adjudicated cases in Japan. Int J Gen Med. 2011;4:289-297. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3085238/
31. Epstein RE, Alper BS, Quill TE. Communicating evidence for participatory decision making. JAMA. 2004;291(19):2359-2366. Accessed January 22, 2022.
http://jama.jamanetwork.com/article.aspx?articleid=198765
32. Bowling A, Rowe G, Lambert N, et al. The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations. Health Technol Assess. 2012; 16(30):i-xii, 1-509. Accessed January 22, 2022.
https://www.ncbi.nlm.nih.gov/pubmed/22747798
33. Granek-Catarivas M, Goldstein-Ferber S, Azuri Y, Vinker S, Kahan E. Use of humour in primary care: different perceptions among patients and physicians. Postgrad Med J.2005;81(952):126-130. Accessed January 22, 2022.
http://pmj.bmj.com/content/81/952/126.full.pdf+html
34. Spathis A, Davies HE, Booth S. Respiratory Disease: From Advanced Disease to Bereavement. New York, NY: Oxford University Press; 2011. Accessed January 22, 2022.
35. Maguire P, Pitceathly C. Key communication skills and how to acquire them. BMJ. 2002;325(7366):697-700. Accessed January 22, 2022.
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1124224/
36. Belzer EJ. Improving patient communication in no time. FamPractManag. 1999;6(5):23-28. Accessed January 22, 2022.
http://www.aafp.org/fpm/1999/0500/p23.html
37. Bindra V, Pal B. Practical Manual of Obstetrics and Gynecology for Residents and Fellows. New Delhi, India: Jaypee Brothers Medical Publishers; 2011. Accessed January 22, 2022.
https://books.google.com.au/books?id=-9Npl0iLkkoC
37. Bindra V, Pal B. Practical Manual of Obstetrics and Gynecology for Residents and Fellows. New Delhi, India: Jaypee Brothers Medical Publishers; 2011. Accessed January 22, 2022.
https://books.google.com.au/books?id=-9Npl0iLkkoC
39. Romans L. Patient communication. CEwebsource.com. Published March 11, 2011. Accessed January 22, 2022.
https://www.dropbox.com/s/ekrl9wlk604x0rq/C1_Ref39_Romans_2011.pdf?dl=0
40. Schleiter KE. Difficult patient-physician relationships and the risk of medical malpractice litigation. Virtual Mentor. 2009;11(3):242-246. Accessed January 22, 2022.
http://journalofethics.ama-assn.org/2009/03/hlaw1-0903.html
41. Gebhardt MC. Communication matters. AAOS Now. May 2011. Accessed January 22, 2022. https://www.aaos.org/aaosnow/2011/may/managing/managing5/
42. Levinson W. Physician-patient communication: a key to malpractice prevention. JAMA. 1994;272(20):1619-1620. Accessed January 22, 2022.
http://jama.jamanetwork.com/article.aspx?articleid=383201
43. Leigh E. Signposting: an effective communication tool! Published April 3, 2009. Accessed January 22, 2022. http://healthcarecommunication.wordpress.com/2009/04/03/signposting-an-effective-communication-tool.
44. Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons. JAMA. 1997;277(7):553-559. Accessed January 22, 2022.
http://jamanetwork.com/journals/jama/article-abstract/414233
45. Main CJ, Buchbinder R, Porcheret M, Foster N. Addressing patient beliefs and expectations in the consultation. Best Pract Res ClinRheumatol. 2010;24(2):219-225. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2896476/?report=printable
46. Farquhar A. Top tips to avoid complaints. InnovAiT. 2009;2(10):626-627. Accessed January 22, 2022.
http://journals.sagepub.com/doi/full/10.1093/innovait/inp068
47. Kripalani S, Weiss BD. Teaching about health literacy and clear communication. J Gen Intern Med. 2006;21(8):888-890. Accessed January 22, 2022.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1831575/
48. Adams, D. “New Hampshire doctor’s words trigger obesity focus”, American Medical News, October 3, 2005. Accessed January 22, 2022.
http://www.amednews.com/article/20051003/profession/310039964/4/
49. Associated Press. “Doctor in trouble for calling patient obese” NBC News, August 24, 2005. Accessed January 22, 2022.
https://www.nbcnews.com/health/health-news/doctor-trouble-calling-patient-obese-flna1c9441118
Reference List updated January 22, 2022.
